faqS

1. What are our operating hours?

Weekdays: 9AM - 6:30PM

Weekends: CLOSED

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2. How to reach us?

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• Click the Contact Us tab on the menu bar on top and fill up the form

• Email us at cs@boxcube.asia

• Contact us at (+60) 10 - 269 7970

• PM or DM us on our social media pages @boxcubetravellers, click the social media icons on the top right corner or below

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3. How far in advance should I book my trip?

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We recommend booking your trip as early as possible to secure the best availability and rates, especially for popular destinations and peak travel seasons. However, we also accommodate last-minute bookings whenever possible.

 

4. Can I customize my travel itinerary?
Yes, we specialise in creating tailored travel experiences that match your interests, preferences, and budget. Simply connect with our team to discuss your requirements, and we’ll craft a personalized itinerary for you. Please keep in mind that customization requests are subject to availability and additional charges may apply.

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5. What should I do in case of an emergency during my trip?

Our team is available 24/7 to assist you with any emergencies or issues that may arise during your trip. You will be provided with contact details for our support team, who will ensure you receive the help you need promptly.

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6. How do you ensure the safety of travelers during their trips?

The safety and well-being of our travelers are our top priorities. We carefully vet all our partners and suppliers, adhere to industry safety standards, and provide comprehensive pre-travel information and support.

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7. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, bank transfers, and online payment platforms. Our team will provide you with all the necessary details to complete your payment securely.

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8. Can you accommodate special dietary requirements or medical needs?

Yes, we can accommodate special dietary requirements and medical needs. Please inform us of any specific requests when you book your trip, and we will make the necessary arrangements to ensure your comfort and well-being during your journey. Please note that additional charges may apply for certain requests.

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9. What is your cancellation policy?
Our cancellation policy varies depending on the specific package and destination. Please review the terms and conditions, or contact our team for more information regarding cancellations and refunds.

 

10. Do you offer travel insurance?
While we do not directly provide travel insurance, we highly recommend that you purchase comprehensive travel insurance to cover any unexpected events or emergencies. Our team can provide guidance on choosing the right insurance plan for your needs.